Refund Policy

We're a small studio built on trust with families, so our refund policy is built the same way: clear, fair, and human. If something here doesn't cover your situation, email hello@greenroomstudios.org — we'd rather talk than hide behind fine print.

Private lessons (Virtual, Studio, and Home Visit)

• Reschedule or cancel free with 24 hours' notice. Use the link in your booking confirmation email, or just email us.
• Less than 24 hours' notice, or a no-show, forfeits the lesson.
• Life happens once. Every family gets one late cancellation forgiven, no questions asked.

Youth Theatre Workshop and multi-session programs

• 14 or more days before the first session: full refund.
• Within 14 days of the first session: 50% refund, or full studio credit — your choice.
• Once sessions have begun: no refunds. In cases of injury, illness, or family emergency, we'll work with you on credit for a future program.
• If we cancel a workshop or program, everyone receives a full refund automatically — no need to ask.

Studio credit

Wherever this policy offers studio credit, it never expires and can be used toward any lesson, workshop, class, or future program at Green Room Studios. Credit is often the fastest, most flexible option — and it keeps your performer's momentum going.

Illness and weather

• Sick student? Tell us before your lesson time (even same-day) and we'll reschedule or credit the lesson. Please don't bring a sick performer to the studio — we teach kids, and we protect the room.
• If we close — for weather, instructor illness, or anything on our end — your lesson is rescheduled or credited in full, your choice.

Merchandise

When the Studio Shop opens: defective or misprinted items are exchanged or refunded within 14 days of pickup or delivery — just email a photo. Otherwise, sales on printed goods are final.

Show tickets

This section takes effect when ticket sales open. Tickets are non-refundable, but we're happy to exchange them for another performance of the same production up to 48 hours before curtain, subject to availability. If a performance is canceled and can't be rescheduled, every ticket is refunded in full.

How refunds are issued

Refunds go back to the original payment method within 5–10 business days of approval. To request a refund or credit, email hello@greenroomstudios.org with the student's name and the booking or order details.

Changes to this policy

If this policy changes, we'll update this page and the effective date above. The policy in effect on the date of your purchase is the one that applies to it.